The True Mark of a Great Quality Manager
by Sally Wilk
CEO / Sales & Operations Manager
WCH Professional Services, LLC
The makings of a great Quality Manager extend far beyond technical expertise. They encompass a blend of in-depth product knowledge, mastery of testing methods, a keen understanding of customer expectations, and the ability to champion a customer-focused culture throughout the organization.
A top-notch Quality Manager possesses a thorough grasp of the product or service and the associated test tools and software, ensuring that every aspect meets high standards. They promote and foster an environment in which all employees take ownership and personal responsibility for their work, recognizing and meeting customer expectations and paying attention to detail.
The Quality Management System they support will establish and maintain clear communication channels, ensure thorough documentation, and actively seek feedback. It will embrace open dialogue and include regular check-ins to keep everyone aligned and informed.
A great Quality Manager excels as a team leader, sharing their passion and vision. They lead by example, serving as a mentor and trainer, creating and nurturing an organization that embodies quality values. By fostering a company-wide adoption of these values, the Quality Manager not only drives continuous improvement but also inspires the entire organization to commit to excellence, creating a pervasive culture of quality.
About the Author
Sally Wilk, CEO / Sales & Operations Manager
WCH Professional Services, LLC
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WCH Professional Services is a team of standards experts, partnering with MRC to provide consulting services with respect to AS9100, IATF 16949, ISO 9001, ISO 13485, ISO 14001, ISO 17025, ISO 27001, ISO 45001, and ISO 50001.
MRC / WCH also provides Blueprint Reading classes, GD&T classes, Quality Inspector training, Quality at the Source training, and many other related services.
To schedule a service, please contact
Diane Lewis, Vice President
Operations and Manufacturing Solutions
(610) 554-5196
diane.lewis@mrcpa.org.